Knowledge Base Support portal search
- Scenario : Customer is into providing hardware and software business providing support to 150,000 customers worldwide.
- Challenge : The knowledge base technical documentation, troubleshooting knowledge in multiple languages.
- Solution : Indexed intelligent, relevant multilingual search.
Insurance Fraud detection and increased claim processing speed
- Scenario : Insurance Company with 100,000+ customers making millions in premiums and claims
- Challenge : Huge volumes of data in multiple formats in legacy systems taking longer time to retrieve, process data and run reports
- Solution : Data Indexing, Classification and search relevancy
Health Care Life Script
- Scenario : Healthcare content provider with volumes of data articles on the health issues like, diseases, symptoms diagnosis etc.
- Challenge : Classify the data based on keywords like diseases, related symptoms, cause, effects and suggested diagnosis and match with customer search questions
- Solution : Data Indexing, taxonomy and improved search relevancy, conversion
E-Commerce Search
- Scenario : Specialized content publishers with blog articles on subjects like cooking, art, hobbies etc
- Challenge : Index and classify the data with relevant terms to improve search experience, to increasevisitors for the landing page, increase customer engagement, and monetize the content
- Solution : Data Indexing, Classification and improved search relevancy, eCommerce store and cart management, increase click through conversion rate
Searching Large volume of contracts and legal documents
- Scenario : Large number of legal documents and contracts in multiple languages and different formats
- Challenge : To find the relevant document and identify the search phrases and
- Solution : Document and content analyzers and storage solution with integrated search retrieval capabilities
